Vacant job

Do you want to help create the best conditions for equal education? At the Swedish National Agency for Special Needs Education and Schools (SPSM), we work to ensure that all children, students, and adult learners with disabilities achieve their educational goals. We operate our own special schools in various locations across Sweden. We also provide support to preschools and schools nationwide to collaboratively create learning environments that are developing and accessible. Additionally, we distribute state grants and develop educational materials. Together, we remove barriers!

We hope that you, as an applicant, with your background and skills, can contribute to increasing our diversity.

We are committed to making everyone's equal value a reality. Together, we use collaboration and expertise to solve assignments. Developing leadership and increasing diversity are some of the items currently on our agenda. Together, we contribute to sustainability in society economically, socially, and environmentally. You can read more about what we offer at www.spsm.se/ledigajobb (http://www.spsm.se/ledigajobb)

The Support and Governance area works with effective internal support and good internal governance and control. We are developing our operations for a sustainable society. Legal issues, process support, finance, operational management, personnel issues, competence supply, IT issues, internal service, procurement, and local supply are part of the operational area.

We are now looking for an IT technician for a parental leave replacement in the IT unit. The IT unit is part of the Support and Governance area. The unit's mission includes providing service and support to users of our IT environment and being responsible for its operation and management. The mission also includes contributing to the development of various IT solutions together with the operations and the Unit for Digitalization and Innovation. A large part of the operation for our IT solutions takes place from our own data center.

Internal service is an important function for administering and documenting activities when we provide users with support and handle service cases. The unit has a pleasant and harmonious climate with competent employees. Competence development is offered in several areas, such as sign language, as many of our users have sign language as their mother tongue. We are located in several places in the country and currently have 30 employees.

We are now looking for an IT technician to be placed in Umeå.

RESPONSIBILITIES

You will, among other things, provide support to users via phone and on-site and troubleshoot issues related to the users' IT environment. The position includes scheduled time in Internal Service where we also document our efforts. The tasks are varied, and opportunities for deepening are provided within different areas of responsibility.

The work is primarily located at our school in Umeå (Hällsboskolan) and our office in central Umeå, but work at other locations, such as Luleå and Skellefteå, is also possible. Day trips to nearby locations may occur, and business trips with overnight stays may also occur.

SPSM's employees are located all over the country, and digital meeting tools are part of our everyday life.

QUALIFICATIONS

We are looking for someone who has:

• a completed upper secondary education with a clear IT focus
• work experience in similar tasks
• the ability to be self-sufficient and can work independently with their own planning of tasks and assignments
• very good ability to express themselves verbally in Swedish or Swedish sign language and in writing in Swedish
• a B driver's license.

To advance your application in the evaluation process, you need to clearly state in your application that all the above requirements are met.

It is meritorious if you have:

• worked in an organization with systematic handling of IT cases
• a solid interest in technology, especially IT in practical use for administrative tasks
• a documented interest in service and being service-oriented
• experience with a consultative working method and managing collaborations with many simultaneous contacts
• competence in Microsoft-based solutions and experience in an environment that includes Apple products, such as iPad and iPhone
• experience with hearing technology equipment
• experience in a sign language environment
• experience working in a school environment.

Personal qualities

For you, no task is too big or too small, and you solve tasks in a humble and flexible manner.

You enjoy working in a team but also driving your work independently within your area of responsibility.

You work in a structured and meticulous manner while having the ability to prioritize and work on several parallel assignments.

You are collaborative and have a positive attitude.

You have good planning and organizational skills and a developed sense of accuracy and structure.

You engage in our work with continuous improvements and contribute to development work with your experiences.

You are interested in streamlining processes and keep yourself updated on ongoing developments.

Great consideration is given to personal suitability.

OTHER

A probationary period of 6 months applies.

A criminal record extract must be presented before employment.

In the event of a societal crisis, you may be directed between the agency's operational areas based on your placement location.

In preparation for the recruitment process, we have considered recruitment channels and marketing. We kindly decline all offers of advertising and recruitment assistance this time.